FAQs

MOST POPULAR QUESTIONS

WHEN WILL MY ORDER SHIP?

Orders are shipped out within 3 days, taking 12 - 14 days to arrive. Personalized pieces take up to 14 days for creation, design and preparation, with 7 - 14 days to arrive . When your order ships out, we will email you a shipping confirmation. Please check your spam folder if you did not receive this email.

WHAT DO I NEED TO KNOW BEFORE ORDERING PERSONALIZED?

All personalized pieces are one-for-one and final sale,  meaning no changes or returns. Creation for our personalized pieces takes up to 14 days and ships to you within 7 - 14 days of completion. Each piece is individually designed, molded and created just for you. If you have any questions about your personalized jewels, please click here to email us.

WHAT IS YOUR JEWELRY MADE OF?

KoalaKay's pieces are hand-crafted to perfection using a variety of high quality materials. Our pieces are made of sterling silver, brass, 18K gold, stainless steel, glass and other semi-precious stones. Each piece is entirely unique, and exact materials used can be found on each product's page.

HOW CAN I BEST CARE FOR MY KOALAKAY PIECE?

To enjoy your pieces for life, be sure to treat your pieces with care and delicacy. Try to avoid water and moisture; our pieces should be kept away from the shower, pool or beach for life-long wear. Exposure to direct perfume, lotion or other cosmetics should be kept minimal. 

HOW CAN I GET FEATURED?

We would love to feature you on our page! Take a picture of you with our pieces and direct message us on Instagram or email to be featured.

HOW CAN I WORK WITH KOALAKAY? 

We would love to work with you! If you would like to become part of our team, please reach out to hi@koalakay.com.

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